How to Choose a Software Service Provider?

Four Indicative Checks

1. References You Can Call

Not logos on a website. Ask if you may speak to a customer – and ask them what did not go well. Every real project has such moments. Whoever cannot name any was not involved.

2. An Offer with Boundaries

A good offer states what is not included. If this part is missing, the boundaries will later become a point of contention.

3. Operating Costs After Launch

What does the system cost in the second year? Whoever cannot answer this has not thought through the operation – and you will pay it later as an emergency.

4. Willingness to Advise Against

The best indicator. A service provider who is enthusiastic about every project sells. One who says, "there is a product that will suffice for you," thinks with you.

Warning Signs

• Fixed price before anyone knows the processes
• No access to the repository during the project
• Only one person knows the project
• The question about operating and maintenance costs is avoided
• Very short response times are promised without first asking about your requirements

What You Yourself Must Contribute

Even the best selection cannot save a project where no one decides. Before searching for a service provider, clarify: Who is responsible at our company, and how much time does this person have available?

The honest answer to this question predicts more about the project's success than any offer.