Customer Portal for Service Tickets
A web portal for managing support tickets with role-based access control, email integration, and REST API connectivity.
Problem
"The client faced a growing number of service tickets, previously handled in an unstructured way via email. This caused delays and lack of traceability."
Our Solution
Development of a centralized Laravel-based web application. Features include ticket management, SLA tracking, REST API for integrations, role-based access (Admin, Support, Customer), and email ingestion.
Technologies
Result
The introduction of the customer portal reduced ticket processing time by approx. 40%. The support team now works more efficiently, and all processes are securely documented.
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