AI-Powered FAQ Assistant
Development of a chatbot that automatically answers frequent support requests. Based on company documents, manuals, and knowledge bases.
Problem
"The client’s support team was heavily burdened by recurring questions (“How do I reset my password?”, “How do I book a service?”)."
Our Solution
Implementation of an AI-based FAQ assistant trained on the company’s internal manuals.
- Chatbot frontend for customers (Web & Mobile)
- Natural Language Processing (NLP) for flexible questions
- API integration with the existing CRM
- Fallback to human support for complex cases
Technologies
Result
The AI assistant was able to automatically answer about 60% of all support requests. As a result, the support team was relieved, response times were reduced, and customer satisfaction was significantly improved.
Intelligente Automatisierung für Sie?
Lassen Sie uns besprechen, wie ein maßgeschneiderter KI-Agent Ihre Kundenkommunikation verbessern kann.